Front Office Associate - Luxury Hospitality & Guest Relations

Join Mustika Ratu, a renowned name in Indonesian hospitality, as a Front Office Associate in the vibrant heart of Kuta, Bali. This is your opportunity to be the first impression of luxury, warmth, and professionalism for our esteemed guests. In this role, you'll handle guest check-ins, manage reservations, and ensure a seamless experience from the moment they arrive until their departure. Mustika Ratu is not just a hotel; it's a destination that embodies elegance and service excellence, and we're looking for someone who shares our passion for creating unforgettable experiences.

As a Front Office Associate, you'll be the backbone of our guest relations team, using tools like PMS (Property Management System) and CRM (Customer Relationship Management) to streamline operations. Your daily tasks will include greeting guests, verifying their identities, and processing payments. You'll also be responsible for maintaining accurate guest records and addressing any concerns or requests they may have. This role is perfect for someone who thrives in a dynamic environment, enjoys interacting with people, and is committed to delivering exceptional service.

📋 Tanggung Jawab Pekerjaan

• Handle guest check-ins and check-outs, ensuring a smooth and efficient process.
• Manage and update guest reservations using PMS (Property Management System).
• Process payments and maintain accurate financial records.
• Assist with room assignments and ensure guest satisfaction.
• Coordinate with other departments to resolve guest inquiries and complaints.
• Maintain guest records and ensure all information is up-to-date in the CRM (Customer Relationship Management) system.
• Provide excellent customer service and ensure guests feel welcome and valued.
• Assist with special requests and arrangements to enhance the guest experience.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front office or hospitality roles.
• Proficient in using PMS (Property Management System) and CRM (Customer Relationship Management) software.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Familiarity with local regulations and procedures in the hospitality industry.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Proficiency in English and Bahasa Indonesia.
• Enthusiasm for luxury hospitality and a commitment to delivering exceptional guest experiences.

🛠️ Keahlian

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